34125 Us Highway 19 North - Unit 200, Palm Harbor, FL 34684
1 (800) 845-2484
1 (727) 230-8362

Contact Center Director

Elite Insurance Partners in Palm Harbor, FL is looking to hire a full-time Contact Center Director to help us double the size of our team in the next year. Are you an enthusiastic and results-oriented business development professional with experience leading a call center sales team? Do you love working in a creative and innovative environment? If so, please read on! This position includes an excellent compensation plan, earning $100,000 – $150,000/year, depending on experience and results. Other benefits include health (100% paid by the company), life, long-term care, cancer, disability, dental, and vision insurance as well as a 401(k) plan with company match, paid time off (PTO), holiday pay, spiffs, and more. If you are a call center business development professional who is ready to do what you love in a place where you are supported and appreciated, apply today!

A DAY IN THE LIFE OF A CONTACT CENTER DIRECTOR

As our Contact Center Director, you help us meet our massive growth goals head-on. Facing goals that would overwhelm others, you get excited about the possibilities! You oversee the recruiting and training of the sales teams. Under your exceptional leadership, morale is high, and the supervisors have the tools they need to coach their teams. Everyone is inspired to continue crushing goals. Highly collaborative, you coordinate with other departments to ensure that goals are met. Though you love interacting with people, you are also organized and goal-oriented. You analyze metrics, forecast sales, and establish key performance indicators (KPIs). Reporting on this information, you make recommendations to refine our sales process and customer experience. You get great satisfaction out of driving our growth and helping our salespeople thrive!

QUALIFICATIONS FOR A CONTACT CENTER DIRECTOR

  • Call center sales leadership experience
  • Leading a call center team of 50+ agents
  • Exceptional sales skills
  • Exceptional leadership ability

Are you a natural salesperson with high energy and charisma? Are you also structured and analytical? Do you enjoy coaching and mentoring others? Are you ethical and always up for friendly competition? If so, you might just be perfect for this business development position!

ELITE INSURANCE PARTNERS (EIP)

Based in Palm Harbor, FL, and currently licensed in 45+ states, we are an insurance brokerage representing over 30 carriers and specializing in Medicare products. In fact, we rank in the top 5 of Medicare brokerages in the nation. We are currently ranked on Inc.’s list of 5,000 fastest-growing companies and were named one of the top places to work over the last several years by both the Tampa Bay Business Journal and Inc.

Our recipe for success is a combination of world-class year-round lead generation, company culture, and dedication to our employees that’s reflected in everything from ongoing training and coaching to our top-notch compensation plan. Our culture is built around our values of reliability, integrity, transparency, and commitment. We want our team to enjoy working in this environment. We’re devoted to our clients, but our true devotion is to our team members.

WORK SCHEDULE

This full-time call center business development position typically works Monday – Thursday, 900 AM – 6:00 PM, and Friday, 8:30 AM – 5:30 PM. READY TO JOIN OUR TEAM? If you feel that you are the right fit for this executive sales leadership position, fill out our initial 3-minute, mobile-friendly application today!